DXI agent is not connecting to the EM

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Article ID: 132187

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Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

CA DXI Agent is not able to connect to EM;
[WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at ext-ca-apm-svc.default.svc.cluster.local:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory (java/net/ManagedSocketOutputStreamAPSIHighPerformanceNew)

It doesn't seem to be able to connect to the APM infrastructure..
Running on-premise 10.7 APM

Cause

1. Incorrectly configured JVM Argument on the Application Startup Script.

2. Incorrect path for the Wily Agent jar files.

Environment

DX APM On-Premise APM
DX DXI SaaS Agent

Resolution

1. Make sure that the Java options are added before the running jar file.

Example: -patch-module java.base=/opt/apm/wily/common/AgentSocket.jar -jar /deployments/SNAPSHOT.jar

2. Make sure that the path for the all the Agent jar files are correct and located on the same path.
Agent.jar
AgentSocket.jar
SNAPSHOT.jar