DXI agent is not connecting to the EM

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Article ID: 132187

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Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

CA DXI Agent is not able to connect to EM;
[WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at ext-ca-apm-svc.default.svc.cluster.local:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory (java/net/ManagedSocketOutputStreamAPSIHighPerformanceNew)

It doesn't seem to be able to connect to the APM infrastructure.. 
Running on-premise 10.7 APM
 

Cause

1. Incorrectly configured JVM Argument on the Application Startup Script. 

2. Incorrect path for the Wily Agent jar files.
 

Environment

DX APM On-Premise APM 
DX DXI SaaS Agent 

Resolution

1. Make sure that the Java options are added before the running jar file.

Example: -patch-module java.base=/opt/apm/wily/common/AgentSocket.jar -jar /deployments/SNAPSHOT.jar 

2. Make sure that the path for the all the Agent jar files are correct and located on the same path. 
Agent.jar
AgentSocket.jar
SNAPSHOT.jar 


 

Additional Information

NA