uim server upgrade fails with exception caught during validation checks

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Article ID: 132131

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

While upgrading UIM server from 8.51 to 9.0.2 it fails with the following error in installation log.

ERROR impl.UIMServerUpgradePreparationPanel$UpgradePreparationSwingWorkerThread:doInBackground:278 [SwingWorker-pool-1-thread-2] - Exception caught during validation checks. 
(2) communication error, Failed to communicate with UIM Server instance for upgrade. 
Reinsert administrator password and if error persists an uninstall and re-install of the product is required.: Failed to log into UIMServer at host 'xxx.xxx.xxx.xxx' after '5' attempts. 

Environment

Release:
Component: UIMINS

Resolution

Disabling Local IP Validation on primary hub will solve the issue.

1.open controller probe GUI from UIM primary hub robot
2.go to Setup->IP
3.uncheck Local IP Validation
4.try upgrade