Portal v3.5 CR09 Dashboard: My Profile cannot be saved in IE 9

book

Article ID: 132129

calendar_today

Updated On:

Products

CA API Developer Portal CA API Gateway

Issue/Introduction



In Dashboard, update of "My Profile" is not saved by IE 9. But IE 11 and other browsers such as FireFox do not have such problem.

Note: If using compatible mode in IE 9, the problem is not observed.

-Reproduction Steps
1. start IE 9.
2. login to Portal as admin.
3. in Dashboard, click Gear button of ”MY PROFILE”.
4. change the values of "Email Address" and “Last Name” .
5. click Save button. (/ajax/sessiontimedout/)
Result: the values are not saved.

-Desired Behavior
The update should be saved, and the message “Your profile has been updated” should be present.
The access URLs should be two as following:
/ajax/sessiontimedout/
/ajax/save-profile

Environment

Product: API Portal v3.5 CR09 Software (On-Premise)

Resolution

From this document https://www.microsoft.com/en-ca/windowsforbusiness/end-of-ie-support,
as of January 12, 2016, Microsoft has ended support for all versions of Internet Explorer prior to version 11,
which includes security fixes and patches.

We strongly recommend customer use a browser that is supported by its vendor (Internet Explorer or Edge, or the latest Firefox or Chrome).