Error received when trying to take Remote Control of Agents.
Article ID: 132070
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
The following error is received while trying to take remote control of certain Agents:
"The Host's security configuration does not support Unified Logon. Please enter a username & password"
Reviewing permission configuration everything is correct and trying to take remote control of other Agents within the same group using the same user, works perfectly.
Reviewing TRC_URC_MANSRV_0.log, the following messages can be seen:
|INFO | CRCViewer::ProcessHostVersionInfo Host returned security Type? : managed
|INFO | CRCViewer::ProcessHostVersionInfo Host returned authority list? : unixl://agent.local,
|INFO | CRCViewer::ProcessHostVersionInfo Host returned scheme list? : unixl:(local),ldap:(plain),ldaps:(plain),x509cert:(dsm),
|DETAIL | connected
|NOTIFY | Verifying username and password...
|INFO | CRCViewer::LoginHost: Logging in to host agent.local:798:4728 using LOGINPACKETVERSION: 5
|INFO | CRCViewer::InitialSecureHostLogin: entered
|INFO | Update Graphical View
|INFO | Add history line: Verifying username and password...
INFO | Verifying username and password...
WARNING| Unable to create a suitable authentication object for the user: winnt://domain/user
WARNING| No username was specified: Implies the host doesn't support unified logon
Client Automation 14 all releases.
Based on the logs, it seems that a mismatch of Remote Control DB tables is present.
The way to solve this is to delete the Agent from DSM Explorer and then wait until it gets registered again..