SHUTDOWN of sql_agent:mdb:bpvirtdb_srvr

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Article ID: 132059

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Errors in Applications Server logs:
SHUTDOWN of sql_agent:mdb:bpvirtdb_srvr:

Cause

Unexpected restart of SQL server services.

Environment

Service Desk Manager 17.1 AA

Resolution

This was not an application related problem. 
customer detected some unexpected interruption of MS SQL server services that caused the temporary crash of sql_agent processes
After restarting the application servers, the problem was fixes.