Can't see the License Usage in System menu tree

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Customer applied the Rollup#1 and Rollup#2 patches, but he is not able to see the License Usage in System menu tree.
He used the procedure to activate it from:

license-usage

Environment

Service Desk Manager 17.1.0.2

Cause

There was something wrong with Rollup#1 / Rollup#2 installation that this feature was not correctly implemented

Resolution

Reinstall the RUP01 and RUP02, wich implements the License Usage.

To uninstall the Rollup patches before reinstalling, follow the procedures:

uninstall-ca-service-management-17-1-0-1 

uninstall-ca-service-management-17-1-0-2