Error "Unknown entity http://jaspersoft.com/schema/highcharts.xsd not loading" when opening out of box Service Management Jasper report with JasperSoft Studio

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to open any out of box Service Management Jasper report than contains a graph with JasperSoft Studio, receive the following error:

Unknown entity http://jaspersoft.com/schema/highcharts.xsd not loading

Environment

JasperSoft Server 6.x
JasperSoft Studio
All supported Windows Operating Systems

Resolution

One of the most common causes is that JasperSoft Studio COMMERICAL version was installed instead of the PROFESSIONAL version.

A quick way to verify if the PROFESSIONAL version is installed is to select the HELP menu from JasperSoft Studio and check for the presence of the LICENSE MANAGER option.  If the option is NOT present, then the COMMERCIAL version is installed.

If this is the case:

1.  Uninstall the version of JasperSoft Studio installed.
2.  Download and install JasperSoft Studio Professional
3.  After installing JasperSoft Studio Professional, follow the steps at https://docops.ca.com/ca-service-management/17-1/en/troubleshooting/troubleshooting-jaspersoft-reports/jasper-studio-license-expired to install the JasperSoft license
 

Additional Information

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=10048