CA Service Desk Manager and EEM (with Active Directory authentication) works fine until we add two additional AD domains to auth in EEM. After adding the two new AD's, login to SDM is not possible anymore.
Either one of the following two behaviours occurs:
1. The following messages appears in the stdlog and nothing happens (empty login form):
boplgin 2692 ERROR bplaccess.c 4469 AHD04042:Login failed for userid (user1_adm); login timed out
CA Service Desk Manager 17.x
CA Embedded Entitlements Manager
Windows Server 2012 R2
The following steps may resolve the issue:
1. Ensure that all 3 LDAP domains are running.
2. Ensure that users are logging in using domain\userid format.
3. In "C:\Program Files\CA\Directory\dxserver\config\servers", check itechpoz.dxi to determine the "source" file for the "service limits".