We are not getting new alarms on Infraestruture Manager, so monitoring is down. There are no Alarms shown in nas configuration gui
Cause
the alarm_enrichment probe does not process alarms. The alarm_enrichment queue is not draining
Environment
UIM 8.x nas 4.73
Resolution
deactivate alarm_enrichment deactivate nas verified the nas probe version 4.73 is in the archive created a backup copy of the nas probe folder delete nas and alarm_enrichment in IM delete the Nimsoft\probes\service\nas folder empty the alarm_enrichment queue in the hub configuration gui deploy nas from the archive alarms started to come into IM Alarm view. deactive nas probe again and move back the nas.cfg from the backup folder. activate nas and it appears everything is still working properly.