The import process transfers user information into CA Identity Governance from the native systems on which it resides.
Please refer to the CA Identity Governance Product Documentation for More information.
When importing Active Directory Endpoints into CA Identiy Goernance via the CA Identity Manager Connector, the import can fail with the error below:
Cannot insert duplicate key in object 'dbo.Users'. The duplicate key value is (610, auser).; nested exception is java.sql.BatchUpdateException: Violation of UNIQUE KEY constraint 'IX_Users'. Cannot insert duplicate key in object 'dbo.Users'. The duplicate key value is (610, auser).
16:23:28,528 ERROR [stderr] (import-connector thread-9) at com.eurekify.command.AbstractCommand.execute(AbstractCommand.java:54)
See the following Knowledge Article for more information on this error and resolution.
Universe connector import failing for duplicate users
CA Product = IDENTITY MGMT AND GOVRNCE
Product Release =14.1 CP3
Checking the configuration files with time stamp created during import from the client tool and manually reviewing the content is the only way to identify the cause of the duplicate.
Please also refer to the following Knowledge article
How to allow IG Imports to continue with duplicates.