CA API Gateway - Connection to the Gateway has been broken

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Article ID: 131955

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Updated On:

Products

CA API Gateway

Issue/Introduction



When logging in to Policy Manager, the below error occurrs:
 

"Connection to the Gateway has been broken."

Environment

API Gateway 9.x

Policy Manager 9.x

Resolution

On your CA API Gateway, the size of the log file ‘ssg_0_0.log’ may become very large which could prevent successful Policy Manager logins.
 
Deleting the file and restarting the CA API Gateway may be a way of remediating this issue if the root cause is a large ssg_0_0.log file.