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Unable to save download install package
Article ID: 131919
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
INTROSCOPE
Issue/Introduction
Trying to download DX APM 10.7 SP3 install package from CA Broadcom Support Online under Download Management.
Keep getting this message:
Unable to save file:
"Please try again to save to a different location"
Retry Cancel
Keep getting this message:
Unable to save file:
"Please try again to save to a different location"
Retry Cancel
Cause
This is likely to be an environment / system problem due to the following:
1. OS and platform Related
2. Any latest security patches applied, preventing to save the file.
3. Insufficient space on the drive.
4. Related to folder or directory permission / rights.
5. Internet Browser cache
1. OS and platform Related
2. Any latest security patches applied, preventing to save the file.
3. Insufficient space on the drive.
4. Related to folder or directory permission / rights.
5. Internet Browser cache
Environment
Windows 7 PC
Windows 10 PC
IE
Chrome
Windows 10 PC
IE
Chrome
Resolution
Review the following items:
1. Check for any Network, OS and platform settings to fit your company security able to access ftp external links.
2. Check if any latest security patches applied, preventing to save the file.
3. Insufficient space on the drive.
4. Related to folder or directory permission / rights.
5. Clear Internet Browser cache
1. Check for any Network, OS and platform settings to fit your company security able to access ftp external links.
2. Check if any latest security patches applied, preventing to save the file.
3. Insufficient space on the drive.
4. Related to folder or directory permission / rights.
5. Clear Internet Browser cache
Feedback
Yes
No
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