Unable to save download install package

Article Id: 131919

Status: Published

Updated On: 24-05-2019 08:27

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

Trying to download DX APM 10.7 SP3 install package from CA Broadcom Support Online under Download Management.
Keep getting this message:

Unable to save file:
"Please try again to save to a different location"
Retry Cancel

Cause:

This is likely to be an environment / system problem due to the following:

1. OS and platform Related
2. Any latest security patches applied, preventing to save the file.
3. Insufficient space on the drive.
4. Related to folder or directory permission / rights.
5. Internet Browser cache

Environment:

Windows 7 PC
Windows 10 PC
IE
Chrome

Resolution:

Review the following items:

1. Check for any Network, OS and platform settings to fit your company security able to access ftp external links.
2. Check if any latest security patches applied, preventing to save the file.
3. Insufficient space on the drive.
4. Related to folder or directory permission / rights.
5. Clear Internet Browser cache