ServiceNow Connector Entity type Alert Not Supported

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Article ID: 131893

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

SN Connector getalerts on startup is disabled and yet the connector seems like trying to fetch alert from ServiceNow

SN Connector getalerts on startup is disabled and yet the connector seems like trying to fetch alert from ServiceNow

what does the following exception found in ServiceNow_Connector.log mean?

2019-04-22 14:41:33.575 [ERROR] (CA:[email protected]_ServiceNow) com.ca.usm.ucf.servicenow.ServiceNowConnector  - Validation error during subscribe operation.
java.lang.UnsupportedOperationException: CA:00083:  Error during 'subscribe' operation.  Entity type is not supported: 'Alert'

Environment

Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
Component:

Resolution

This call is made during Subscribe operation initiated by catalyst container. Since Alert is not supported catalyst throws an error "java.lang.UnsupportedOperationException" . This is a benign error and will not cause any problem with connector operation. SOI developers will fix the code in the next release of the connector.