agent service did not respond to the start request in a timely fashion

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

Agent Failed to Start

Error: 

Agent service is starting...
The service did not respond to the start request in a timely fashion 

Environment

RHEL 7: 3.10.0-514 
RHEL 6: 2.6.32-696 

Cause

This is documented in the System Agents documentation Know Issues section. 
https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/11-4/release-notes.html#concept.dita_bd89790266bbc0a2aa13e33f3a0e96944a4bf911_KnownIssues

Resolution

To correct this problem, Red Hat recommends that you update to a newer version of the Linux kernel. 

To work around this issue, Red Hat recommends that you increase the Java stack size by setting "-Xss2m" in the Java startup parameters. For the System Agent, that means you must add the following setting to the agentparm.txt file. 

oscomponent.jvm.x.options=-Xss2m 

For more information from Red Hat about this issue, see the following documents: 

https://access.redhat.com/solutions/3091371 
https://bugzilla.redhat.com/show_bug.cgi?id=1464185 
https://bugzilla.redhat.com/show_bug.cgi?id=1463241 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/11-4/release-notes.html#concept.dita_bd89790266bbc0a2aa13e33f3a0e96944a4bf911_KnownIssues