When the 17.2 installer is run against CABI 6.4.3 URL, below error message is seen:
Unable to reach the CABI JasperReports Server. Before you try again, verify the configuration details and the server status.
c:\stdout.txt from the server where the installer spit out the error message shows entries like this:
1) Backup the LDAP configuration enabled in CABI JasperReports Server
2) Remove the LDAP configuration settings in CABI JasperReports Server, restart CABI Jasper Tomcat
3) Let the 17.2 installer continue with the integration of Service Management 17.2 with CABI JasperReports Server now
4) Once the installation/configuration is successful, enable LDAP configuration back again in CABI JasperReports Server.