sdgtw passes cmdb_ci as sys_id and not name to create incident call to ServiceNow
Article ID: 131853
Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
sdgtw passes cmdb_ci as sys_id and not name to create an incident call to ServiceNow
Environment
UIM 8.51 sp1
sdgtw 2.10
sdgtw 2.10
Resolution
This is by design.
The "sdgtw" probe caches a list of CIs from ServiceNow on startup.
If it finds a match, then it will pass the "sys_id" of that CI in ServiceNow to the create incident call.
If it does not find a match, it will pass the string for the CI name (alarm source or hostname).
The "sdgtw" probe caches a list of CIs from ServiceNow on startup.
If it finds a match, then it will pass the "sys_id" of that CI in ServiceNow to the create incident call.
If it does not find a match, it will pass the string for the CI name (alarm source or hostname).
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