sdgtw passes cmdb_ci as sys_id and not name to create incident call to ServiceNow
Article ID: 131853
DX Infrastructure ManagementNIMSOFT PROBES
sdgtw passes cmdb_ci as sys_id and not name to create an incident call to ServiceNow
UIM 8.51 sp1 sdgtw 2.10
This is by design. The "sdgtw" probe caches a list of CIs from ServiceNow on startup. If it finds a match, then it will pass the "sys_id" of that CI in ServiceNow to the create incident call. If it does not find a match, it will pass the string for the CI name (alarm source or hostname).