sdgtw passes cmdb_ci as sys_id and not name to create incident call to ServiceNow

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Article ID: 131853

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

sdgtw passes cmdb_ci as sys_id and not name to create an incident call to ServiceNow
 

Environment

UIM 8.51 sp1
sdgtw 2.10

Resolution

This is by design.
The "sdgtw" probe caches a list of CIs from ServiceNow on startup.
If it finds a match, then it will pass the "sys_id" of that CI in ServiceNow to the create incident call.
If it does not find a match, it will pass the string for the CI name (alarm source or hostname).