12.1 Web Viewer - we we are unable to access the web viewer URL at any of our locations

Article Id: 131849
Status: Published
Updated On: 17-05-2019 08:32
Products:
CA Output Management Document Viewer , CA Output Management Web Viewer
Issue/Introduction:

we are unable to open http://xxxxxxx0000:8080/CAOMWebViewer12/. Cannot locate the internet server or proxy server.

Cause:

The WAS (Tomcat or WebSphere) running 12.1 Web Viewer must be up and running for Web Viewer to be accessible.

Environment:

Release:
Component: WBVLUW

Resolution:

a restart of the ‘Tomcat service’, initiated by the Web Services team re-established functionality.