12.1 Web Viewer - we we are unable to access the web viewer URL at any of our locations
book
Article ID: 131849
calendar_today
Updated On:
Products
CA Output Management Document Viewer
CA Output Management Web Viewer
Issue/Introduction
we are unable to open http://xxxxxxx0000:8080/CAOMWebViewer12/. Cannot locate the internet server or proxy server.
Cause
The WAS (Tomcat or WebSphere) running 12.1 Web Viewer must be up and running for Web Viewer to be accessible.
Environment
Release:
Component: WBVLUW
Resolution
a restart of the ‘Tomcat service’, initiated by the Web Services team re-established functionality.
Feedback
thumb_up
Yes
thumb_down
No