12.1 Web Viewer - we we are unable to access the web viewer URL at any of our locations

Products

• CA Output Management Document Viewer
• CA Output Management Web Viewer

Issue/Introduction

we are unable to open http://xxxxxxx0000:8080/CAOMWebViewer12/. Cannot locate the internet server or proxy server.

Cause

The WAS (Tomcat or WebSphere) running 12.1 Web Viewer must be up and running for Web Viewer to be accessible.

Environment

Release:
Component: WBVLUW

Resolution

a restart of the ‘Tomcat service’, initiated by the Web Services team re-established functionality.