Performance Issues Encountered By End Users OnPremise Environment

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Article ID: 131834

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

One or more of the following symptoms are reported:

-Slowness with Clarity pages. All actions require a wait of up to a minute before the action occurs.
-The performance is poor after a migration or upgrade.




 
 

Cause

Go to the Administration > Security and Diagnostics > Log Analysis page.

Check if there is any issue coinciding with what the userbase is reporting compared to the generated graphs.
 

Environment

Component: PPMPRD

Resolution

Here are items to check:

1. Produce a browser trace to show the time it takes to load page(s).

2. Review the  Administration > Security and Diagnostics > Log Analysis page.
In order for the graphs to be populated, make sure the job (Tomcat access log import/analyze) is ran on a daily basis.

3. Make sure the database requirements from the documentation have not changed or there have not been any network/server changes.

4. Is there high memory or I/O usage on the application server?

5. If requested, obtain and attach the following to the case in a ZIP/RAR file:

For Oracle, provide the html version of the AWR report.
For SQL Server, provide the Top Performance reports.
For PostgreSQL, provide the Badger report.