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Performance Issues Encountered By End Users OnPremise Environment


Article ID: 131834


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


One or more of the following symptoms are reported:

-Slowness with Clarity pages. All actions require a wait of up to a minute before the action occurs.
-A significant increase in job runtimes by 30-50%.
-The performance is poor after a migration or upgrade or change in environment.



Go to the Administration > Security and Diagnostics > Log Analysis page.

Check if there is any issue coinciding with what the userbase is reporting compared to the generated graphs.


The following items will need to be checked:

1. Produce a browser trace to show the time it takes to load page(s)

If the issue is with a particular job, a runtime history will be requested by Support.

2. Review the  Administration > Security and Diagnostics > Log Analysis page.
In order for the graphs to be populated, make sure the job (Tomcat access log import/analyze) is ran on a daily basis.

3. Make sure the database requirements from the documentation have not changed or there have not been any network/server changes.

4. Is there high memory or I/O usage on the application server?

5. If it is a suspected database issue, obtain and attach the following to the case in a ZIP/RAR file:

For Oracle, provide the html version of the AWR report.
For SQL Server, provide the Top Performance reports.
For PostgreSQL, provide the Badger report.