SOI users cannot login into the console

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We have SOI Live team who creates incident based on alert from SOI. They work in 24x7 shift. It has been noticed from more than 2 weeks few of them are not able to login. When I delete their User ID and re add they are able to login that day but again next day they get payment error.

com.aprisma.spectrum.app.client.util.ClientUpdatePoller.Payment Required

<Please see attached file for image>

Environment

SOI 4.0 & 4.2
Windows

Resolution

Move users to another group in SOI Console or create a new group and then move users to this new group to address this behavior