Deactivated or Locked users remain active in Clarity PPM Jaspersoft

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We have discovered several Jaspersoft / Advanced Reporting users are still active following deactivation or locking in Clarity PPM. 

Environment

Release:
Component: ODJSP

Resolution

Solution 1: When running the Create and Update Jaspersoft Users job, make sure that Include Inactive and Locked Users checkbox is checked when running the job.

Solution 2: If the above doesn't help, disable the user in Advanced Reporting, then the user will correctly remain disabled.

Additional Information

See KB000030821 - Deactivated or Locked users remain active in Jaspersoft due to a defect fixed in 14.3.