change the user tenants by invite

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Article ID: 131736

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Hello, The following user: [email protected] registered under a different tenant and cannot be associated to ours. How can we remove the user and re invite them.

Cause

The user was invited to different tenant-Id and need to be removed and re-invited. This is a typical administrative task. Post removal of the user a new invite with respective tenant-id can be send to user.

Environment

Continuous Delivery Director SaaS

Resolution

As the user is added by invite as per my understanding he is associated with the Tenant-id of host. In this case any administrative user can login to CDD and follow below steps
  1. Navigate to Administration-> User Management and
  2. Select the specific user and delete it will be able to remove the association of the user with specific tenant.