Users unable to login with SSO

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Article ID: 131735

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio) CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

We have users who are being prompted for a password when it should be using SSO. I have deleted their account, recreated, but it still prompts for a password.

Cause

During the investigation it was found that the specific user is registered under Auth0 and went with non-SAML authentication.

 

Environment

Continuous Delivery Director: SaaS

Resolution

Please contact support with user details failing with SAML Authentication and request to remove the user from Auth0.
Once the user is removed from Auth0, please validate this user login with SSO which should work.