Error Loading Objects in Admin UI

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• AXIOMATICS POLICY SERVER
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

When attempting to set up either a new OpenID Connect Client or Provider, an error is displayed saying the page could not be displayed properly.  This is only occurring in one of two environments.

Cause

This type of error is typically rooted in the policy store schema or data, and is seen more often after upgrades than for new installations.

Environment

Release: MSPSSO99000-12.8-Single Sign-On-for Business Users-MSP
Component:

Resolution

Run the following commands on the policy server:

XPSDDinstall smmaster.xdd 
XPSDDinstall fedobjects.xdd 
XPSImport default-fedobjects-config.xml -npass 

After running these commands, restart the policy server service, followed by the Admin UI service.