Federation link throws a blank page with http error 400

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Article ID: 131605

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

One of customer's federation link throws a blank page on the first attempt with http error 400, subsequent attempts may work fine but not consistently.
No other obvious errors were observed anywhere and this was a working setup.

After examining Tomcat server log, where agent option pack was deployed, saw the following errors:

24-Apr-2019 22:35:58.004 SEVERE [ajp-bio-8009-exec-1] org.apache.coyote.ajp.AjpMessage.processHeader Invalid message received with signature 514 ontainerBase$StopChild.call(ContainerBase.java:1579) ...

24-Apr-2019 21:45:22.493 SEVERE [localhost-startStop-1] org.apache.catalina.session.StandardManager.startInternal Exception loading sessions from persistent storage java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: org.apache.log4j.Logger at java.io.ObjectInputStream.readObject0(Unknown Source)

Cause

The particular federation request may have gone through url redirection.
And during url redirection, the size of http packet may change, and sometimes it could surpass browser, AJP connector or application server buffer limit.
In this case, packetSize attribute for AJP connector is culprit.

 

Environment

SSO Policy Server: 12.52 SP1 CR 5 
SSO Policy Server OS: WIN 2008 R2 

Web Agent:  12.52 SP1 
Web Server: IIS 7
Web Server OS: WIN 2008 R2 

Resolution

Customer resolved it by adding the packetSize attribute for Tomcat AJP connector. 
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443" packetSize="65536" />