Rally - On-premises: Error when creating new view for Defects

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Article ID: 131603

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Updated On:

Products

CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction

When trying to create a new view for Defects, a yellow "We're sorry!" error screen is shown

<Please see attached file for image>

User-added image
 

Environment

Rally (Agile Central) On-premises version 2017.1

Resolution

This was an issue in 2017.1 but has since been resolved in later versions.  As 2017.1 is out of support, the only course of action is to upgrade to 2017.2, 2018.1 or 2.0.

Additional Information

Error Text

Weʼre Sorry! An unexpected error occurred.
Logs referencing this problem have been recorded.
We recommend that you logout from the CA Agile Central application, and then login again.
If this problem persists, contact support to have error logs reviewed.
TraceID

Attachments

1558686723477000131603_sktwi1f5rjvs16f1k.png get_app