New Performance Management users see an error after log in

Article Id: 131601

Status: Published

Updated On: 01-05-2019 10:53

Products:

CA Infrastructure Management , CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling

Issue/Introduction:

New users are reporting an error after logging in to the Performance Management Web UI.

The error seen by the users prevents further use of the UI.

The error observed will look like:

Page <PageID> context of nomenu differs from required context of nc

The Page ID referenced will vary from environment to environment.

Cause:

The error indicates that the Role assigned to the User has no Menu entries assigned.

Environment:

All supported Performance Management releases

Resolution:

To resolve this set at least one Menu against the Role the problem users log in against.

Additional Information:

https://docops.ca.com/ca-performance-management/3-6/en/administrating/manage-roles-and-user-accounts