SAM-ITAM: Integration error: The specified type was not recognized: name='data_source_rec'
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Article ID: 131590
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Updated On:
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
ITAM/APM -> SAM integration stops working after SAM migration takes place.
Experiencing the following message in the ITAM Event Service Log: ITAMEventService.log
ERROR CA.Applications.WorkFlowProviders.OEM.OEMWorkflowProvider - Error in deserializing body of reply message for operation 'get_data_sources'.
System.ServiceModel.CommunicationException: Error in deserializing body of reply message for operation 'get_data_sources'. ---> System.InvalidOperationException: There is an error in XML document (1, 533). ---> System.InvalidOperationException: The specified type was not recognized: name='data_source_rec', namespace='http://ca.com/wsdl/', at <return xmlns=''>.
Cause
Older content present in custom_config.inc
Environment
CA ITAM 14.1 and higher, CA SAM 4.3.x (migrating from CA SAM 4.1.x)
Resolution
Go into the following file in your SAM install directory:
Restart IIS on SAM and Event Service on ITAM. Test to see if the sync works (try creating a new location on the ITAM side)
Additional Information
See also similar concern: KB000005308 https://comm.support.ca.com/kb/the-ca-asset-portfolio-management-to-ca-software-asset-manager-apm-to-sam-integration-is-not-working-event-service-throws-this-error-error-in-deserializing-body-of-reply-message-for-operation-getdatasources/kb000005308