Process instance does not complete after retry and successful completion of synchronous subprocess

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Article ID: 131519

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

We have a process and it's executed via a scheduled job, and contains an action that executes a synchronous subprocess.  There was an error in the subprocess.  The issue was remediated, and the failed action in the subprocess was subsequently retried.  The subprocess then completed successfully; however, the parent process never completed, and remained in a running state, and the scheduled job has not executed since.

Environment

Release:
Component: ODBPM

Resolution

1. Either select all errored out steps and retry at once Or 
2. Go to parent process and retry child process from there