Process instance does not complete after retry and successful completion of synchronous subprocess
Article ID: 131519
CLARITY PPM FOR ITGCLARITY PPM FEDERALClarity PPM SaaS - ApplicationClarity PPM On Premise
We have a process and it's executed via a scheduled job, and contains an action that executes a synchronous subprocess. There was an error in the subprocess. The issue was remediated, and the failed action in the subprocess was subsequently retried. The subprocess then completed successfully; however, the parent process never completed, and remained in a running state, and the scheduled job has not executed since.
Release: Component: ODBPM
1. Either select all errored out steps and retry at once Or 2. Go to parent process and retry child process from there