CA View - Message " IKJ56282I COMMAND FAILED" Received when a View SUBMIT Command is Issued

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Article ID: 131505

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Updated On:

Products

CA Deliver CA View

Issue/Introduction

Upon use of a new third-party facility, the client started receiving reports that CA View is appearing to change the TSO setting PROMPT to NOPROMPT.

When a View "SUBMIT" command is issued, the client receives message:

 IKJ56282I COMMAND FAILED, UNABLE TO PROMPT USER+

As a workaround the client needs to issue TSO PROFILE PROMPT, from the View command line, to run a SARBCH LOAD job.


 

Environment

CA View - All Releases

Resolution

Upon investigation, the client realized that the problem reported occurs only when their new third-party facility is being used to start VIEW in a new ISPF window. 

The facility stacks a new session each time VIEW is being invoked.

It appears that the facility violates ISPF rules, and VIEW is a victim of this. 

The client was able to circumvent the problem, in their CLIST, by adding: 

 SET &SYSPROMPT = ON 

before: 

 ISPEXEC SELECT PANEL(MLSAR) SCRNAME(SAR)