Unable to see data in Capacity Planning Overview Porltet

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Article ID: 131484

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

One user is unable to see data in the Resource Planning Capacity Planning overview portlet even though another user with the same rights can. 

Environment

Release:
Component: ODPRD

Resolution

Restore Defaults for the user with the issue:

Note: Prior to restoring defaults, if the user has any customizations on the portlet, it's recommended to have them take a screen shot of the layout / filter views so they can add them back after testing if the restore defaults helps. 

1. Have the user navigate to the Capacity Overview Portlet 
2. Click on the Options (wheel) icon in the top right hand corner of the portlet then Configure
3. Click on the General tab 
4. Click Restore Defaults 

Additional Information

Reference KB000023063 - How do you grant security access rights to the Resource Planning pages?