Agent Metrics with gibberish characters in Introscope Investigator UI
Article ID: 131480
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
INTROSCOPE
Issue/Introduction
Instead of nodes and metrics, the Investigator tree shows garbled characters.
Environment
Siteminder 12.7
CA_APM_SSO_13.1
CA APM 10.5
CA_APM_SSO_13.1
CA APM 10.5
Cause
IntroscopeConfigCAPI.xml does not contain consistent values as introscopeEPA.properties.
Resolution
Back up IntroscopeConfigCAPI.xml
Enter the actual values in IntroscopeConfigCAPI.xml consistent with introscopeEPA.properties
1. Stop Agent. Once the Agent modes gets greyed out. We need to unmount this. So right click on the agent. Then unmount it. This will remove the agent node from investigator tree.
2. Now logout of the workstation and re-login.
3. Now start Agent. you should not see the garbled chars.
Enter the actual values in IntroscopeConfigCAPI.xml consistent with introscopeEPA.properties
1. Stop Agent. Once the Agent modes gets greyed out. We need to unmount this. So right click on the agent. Then unmount it. This will remove the agent node from investigator tree.
2. Now logout of the workstation and re-login.
3. Now start Agent. you should not see the garbled chars.
Feedback
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