Instead of nodes and metrics, the Investigator tree shows garbled characters.
IntroscopeConfigCAPI.xml does not contain consistent values as introscopeEPA.properties.
Siteminder 12.7 CA_APM_SSO_13.1 CA APM 10.5
Back up IntroscopeConfigCAPI.xml Enter the actual values in IntroscopeConfigCAPI.xml consistent with introscopeEPA.properties
1. Stop Agent. Once the Agent modes gets greyed out. We need to unmount this. So right click on the agent. Then unmount it. This will remove the agent node from investigator tree. 2. Now logout of the workstation and re-login. 3. Now start Agent. you should not see the garbled chars.