Upgrade fails with Access Denied

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Upgrade fails after database upgrade part has started with error:

4/22/19 7:19 PM (ExecTask)
4/22/19 7:19 PM (ExecTask) Access is denied.
4/22/19 7:19 PM (ExecTask) Failed to install content pack. ID: clarityContent: exec returned: 5
4/22/19 7:19 PM (ExecTask) Failed to install content pack. ID: clarityContent: exec returned: 5
4/22/19 7:19 PM (ExecTask) Error occurred: $clarity\META-INF\content\xog\clarityContent\install.xml:246: exec returned: 5
4/22/19 7:19 PM (ExecTask) Check admin.log or use -verbose for more information.
4/22/19 7:19 PM (ExecTask) ERROR: Upgrade failed for tenant
 

Environment

Release: Any Supported Release

Resolution

Access is Denied is usually an indication of a permission issue or a configuration issue with the server.

Workaround for WINDOWS:

1. Rollback
2. Ensure the user has full access for Clarity folder and to create a folder (i.e. if Clarity is in C:\Clarity, you need full access for C:\ as well
3. Ensure you always open the command prompt as Run as Administrator
4. Sometimes this also happens when permissions are very tight on this server, we recommend loosening them up
5. Reboot the server
6. Restart the upgrade and it should go through