When working with support on a JasperSoft issue, it might be necessary to involve the software vendor, Tibco, for additional assistance. The out of the box Diagnostics Report provides valuable information regarding the JasperSoft environment.
CABI JasperReports Server 6.x
All Supported Windows Operating Systems
1. Login to the JasperSoft UI using an administrator account
2. Click on VIEW->REPOSITORY from the top menu bar
3. Navigate to PUBLIC->DIAGNOSTIC->DIAGNOSTIC REPORT
4. Right-click on the report and select RUN
5. After report execution, export the report result to PDF format