A single user has created a filter or power filter, saved the filter and set it as a default filter. Now the portlet will no longer load. The progress circle in the browser just keeps spinning.
Release: All supported clarity version
Steps to fix this issue:
For SaaS Customer Broadcom Support will help in executing steps anything related to database
If you are an On Premise customer, please contact Technical Support before you run the delete query to make sure this is the correct resolution for your problem.
select * from cmn_attribute_value_sets
where created_by = xxxxxxx
and view_code = 'yyyyyyy'
and is_default = 1
where xxxxxxx is the number recorded in Step 5 and yyyyyyy is the number recorded in Step 3. NOTE: The apostrophes are required in the and view_code= line.
delete from cmn_attribute_value_sets
where created_by = xxxxxxx
and view_code = 'yyyyyyy'
and is_default = 1;
where xxxxxxx is the number recorded in Step 5 and yyyyyyy is the number recorded in Step 3. NOTE: The apostrophes are required in the and view_code= line.