Windows Installation does not advance after inputting database login

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Article ID: 131431

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

When installing or upgrading a Windows Master the installation does not advance when clicking next on the "Applications Manager Oracle information" window.

Cause

The installation script references legacy Java version 1.6. This causes issues when attempting to load newer ojdbc drivers such as ojdbc7.jar

Environment

Release: AAMORS99000-9.2-Automic Applications Manager-Oracle - RMS
Component:

Resolution

This issue has been resolved in Application Manager 9.3 and above.

To workaround this, edit the cdinstall.bat to point to a java 1.8 install prior to execution. Please see example below:

Original: 
j2re_win\bin\am_javaw.exe -cp v9;v9\javax.mail.jar;v9\activation.jar;v9\install.jar;v9\uc4-ra.jar -DLIB_HOME=v9 -DDEBUG=true -Dlog=%SystemDrive%\AppWorx_Debug.log com.appworx.install.Install 

New: 
C:\java\bin\javaw.exe -cp v9;v9\javax.mail.jar;v9\activation.jar;v9\install.jar;v9\uc4-ra.jar -DLIB_HOME=v9 -DDEBUG=true -Dlog=%SystemDrive%\AppWorx_Debug.log com.appworx.install.Install