When trying to start the Clarity app service from the command line or NSA, the app won't start. From the command line, the following message is displayed when attempting to restart the app:
"If "Username" is a local account, it must be prefixed with ".\"
Failed to set the user for service "CA PPM App Server". Please verify that the credentials are correct.
Check to see if any invalid user ids are in the Clarity PPM properties file (IE for Service User):