Global Delivery Timesheet Interface not Running in upgraded Clarity Environment

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We are testing the Global Delivery (GD) timesheet integration and after upgrading to Clarity PPM 15.5.1, it is not running.

Error seen in logs:

ERROR 2019-04-26 07:21:08,895 [Dispatch CA PPM Adapter Client......niku.njs (clarity::CA PPM Adapter Client) Error executing job: 5143166
java.lang.NoClassDefFoundError: javax/xml/soap/SOAPException
  at com.ca.gd.framework.adaptors.service.AdaptorXMLProcessor.getObjectInvoker(AdaptorXMLProcessor.java:715)
  at com.ca.gd.framework.adaptors.service.AdaptorXMLProcessor.process(AdaptorXMLProcessor.java:237)
  at com.ca.gd.adaptorframework.client.impl.service.GDAdaptorClientService.executeAdaptor(GDAdaptorClientService.java:123)
  at com.ca.gd.adaptorframework.client.impl.trigger.GDAdaptorClientTrigger.scheduledEventFired(GDAdaptorClientTrigger.java:73)
  at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:657)
  at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
  at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
  at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.ClassNotFoundException: javax.xml.soap.SOAPException
  at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:583)
  at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:178)
  at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521)

Environment

Release: CODCVU9900-15.5.1-PPM SAAS-View Only Userpack for-Canadian Government Entities
Component:

Cause

This issue can happen if on a later java version such as 11. For example, if on 15.5.1, Java version 11 is supported. 

Resolution

Please open a case with Broadcom support for assistance with this issue.