imadmin not able to login to Identity Portal vApp

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Article ID: 131422

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction



New deployment of vApp, no SSO.  Unable to login to Identity Portal with imadmin user.  Receive the following error in UI when trying to login and the logs.  What causes this issue?

2019-04-23 07:18:07,271 ERROR [com.idmlogic.sigma.connector.ca.rest.exceptions.DefaultMessageListener] (default task-27) Login Failed: Not Authenticated
2019-04-23 07:18:07,272 INFO [com.idmlogic.sigma.manager.impl.LoginManagerBean] (default task-27) Failed to fetch user with login Id: imadmin from the main connector: ErrorCode: 0, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.backend.LoginException: Not Authenticated 
at com.idmlogic.sigma.connector.ca.rest.exceptions.DefaultMessageListener.dealwith(DefaultMessageListener.java:37) [sigma.connector.ca.im-0.0.2-SNAPSHOT.jar:] 

Environment

Release:
Component: SIGMA

Resolution

The imadmin password was updated to a new password than the initial master password which caused this issue.  You must reset the password in IDM.

Reset the imadmin password? User -> Reset User Password.