siteminder api failed and unable to start

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Article ID: 131399

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

We're starting the Web Server and the Web Agent doesn't start. The
Windows Event log shows :

Sm_AgentApi_Init Failed. 
SiteMinder agent has encountered initialization errors and will not service requests. 

How can we fix this ?

Environment

Release: MSPJBO99000-12.52-Single Sign-On-Agent for JBoss-for MSP
Component:

Resolution

Use IP address in the HCO or make the hostname from the HCO resolvable
in the hosts file of the Web Agent OS to solve the issue.