siteminder api failed and unable to start

Article Id: 131399

Status: Published

Updated On: 26-04-2019 07:29

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

We're starting the Web Server and the Web Agent doesn't start. The
Windows Event log shows :

Sm_AgentApi_Init Failed.
SiteMinder agent has encountered initialization errors and will not service requests.

How can we fix this ?

Environment:

Release: MSPJBO99000-12.52-Single Sign-On-Agent for JBoss-for MSP
Component:

Resolution:

Use IP address in the HCO or make the hostname from the HCO resolvable
in the hosts file of the Web Agent OS to solve the issue.