GRLOADER convert string incorreclty to value 2147483647

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Article ID: 131393

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In the load of ICs with GRLoader in which an attribute has a number with more than 10 characters, a buffer-overflow occurs and the field is populated with the constant 2147483647.

Cause

If the cell from xlsx has a format different from Text, the numeric values are converted to a unknown string and it produces a value: 2147483647

Environment

Service Desk Manager 17.x

Resolution

Change the excel cell format to Text, and it will convert correctly.