Client Automation - OSIM installation generates duplicate computers
Article ID: 131389
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
OSIM installation of computer with multiple Network Interface Cards (NIC) may cause duplicate entry in All Computers folder.
The computer is preregistered manually under All Computers using the MAC Address of first NIC card.
An OSIM job is assigned to it.
After OSIM installation, a new entry is created under All Computers folder.
The machine appears in duplicate : one for the preregistration and one generated by ITCM Agent installed on the computer.
The computer is preregistered manually under All Computers using the MAC Address of first NIC card.
An OSIM job is assigned to it.
After OSIM installation, a new entry is created under All Computers folder.
The machine appears in duplicate : one for the preregistration and one generated by ITCM Agent installed on the computer.
Cause
The MAC Address for duplicate computers are not the same. ITCM Agent has reported another NIC card as primary network address during registration process.
ITCM Engine uses following criterias to check if the computer does exist already in database :
1- host_uuid.
(Preregistered computer has host_uuid set to NULL.)
2- host_name and serial number and mac_address.
(Preregistered computer has same host_name but mac_address may not equal.)
3- host_name and (mac_address or mac_address is empty or mac_address is NULL)
(Preregistered computer has same host_name but mac_address may not equal and not empty/NULL)
ITCM Engine uses following criterias to check if the computer does exist already in database :
1- host_uuid.
(Preregistered computer has host_uuid set to NULL.)
2- host_name and serial number and mac_address.
(Preregistered computer has same host_name but mac_address may not equal.)
3- host_name and (mac_address or mac_address is empty or mac_address is NULL)
(Preregistered computer has same host_name but mac_address may not equal and not empty/NULL)
Environment
Client Automation 14.0 SP2
Resolution
Workaround :
Solution :
During preregistration of the computer, let the "Mac Address" field empty.
In this case Engine detects that it is same computer using the criteria 3 :
In this case Engine detects that it is same computer using the criteria 3 :
host_name and (mac_address or mac_address is empty or mac_address is NULL)
Solution :
Open a case at Technical Support requesting the fix T5IZ401 for Client Automation 14.0 SP2
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