Index content for document and searches job fails with 'SRCH-01003: Error occurred while indexing search contents' and 'Lock obtain timed out: [email protected]:\searchindex\clarity\nspider\write.lock' errors in the bg-ca logs.
Sample Stack trace
"ERROR 2021-12-06 23:38:16,136 [http-nio-8082-exec-30] xbl.XOGCustomObjectInstanceHandler (clarity:xogadmin:75288047__298B3211-02DF-4F38-8D5B-F8C4FE867A5E:XOG::customObjectInstance::write) exception XOGging object
com.niku.union.odf.exception.ODFException: Error writing file searchindex\clarity\Test.csv to file system"
"Caused by: com.ca.clarity.union.search.engine.SearchException: SRCH-02001: Error while retrieving search contents. Contact your system administrator.
... 74 more
Caused by: org.apache.lucene.store.LockObtainFailedException: Lock obtain timed out: [email protected]:\searchindex\clarity\nspider\write.lock
The cause can be the lucene engine used for searching is corrupted and you may need to perform additional step to fix it
Release: All Supported Clarity Release
If the above steps dont help then you need to perform below
***IMPORTANT: Please perform the activity after-hours, as it is very resource-intensive and could impact performance and ensure to stop all the clarity services before performing the steps. For very large filestores, please don't run the command's without contacting Broadcom Support***