AXA SaaS Agent pointing to Old Experience Collector
Article ID: 131355
CA Application Performance Management SaaS
A SaaS Browser Agent was pointing both to the old and new Experience Collector. Data was going to both.
Browser Cache data not cleared.
Clearing Browser Cache allowed the Browser Agent to download the latest browser snippet . This snippet pointed to the correct Experience Collector.
Also checked - When was last time agent was restarted? The issue was still occuring so not the EM since the agent had reconnected. - Looking in Agent config directory for Digital Collector string. All pointed to the new Experience Collector.