MISSED RECORDS OF RFC2790 PROCCESS MONITORING

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Article ID: 131338

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Updated On:

Products

CA Spectrum

Issue/Introduction

Our Customer can't find configured process monitoring option for several processes.
In Information Details tab in System Resources / Process Monitoring configured option are missing.
But this records we can find with Locator in System and Application Monitoring rules / Monitored Process that configured rfc2790 monitored process. 
Also, we are seeing duplicates.

 

Cause

This is similar to an older issue fixed with 10.01.01_D181

OVERVIEW

This is a debug bundle patch for the following issues:
 
 Issue1:
 Symptom: When we run locator learches on Process models we get
 dulicate models.

 Resolution: code changes are done to not to create duplicate process
 models.
 (DE158642, 00357640)
 
 Issue2 : 
 Inconsistence with process monitor model names.
 (DE280060, 00670299 )

Environment

CA Spectrum 10.2.3
The monitored server is normal Windows 2012 with SNMP Service enabled.
No performance problems are seen.

Resolution

This issue is reproduced in 10.1.1 and fix is there in 10.2.1.  (the duplicate monitored processes which were seen in locator search but not in OneClick view "monitored processes")
Before customer upgraded to 10.2.1, if they had created monitor processes with the same process name but a different description, that formed duplicates in locater search but not in OC view.
The processes which customer is showing were created when they are on 10.1.1 version of spectrum. 
When those are deleted and recreated, the problem does not return.