Tibco BW agents stop reporting metrics

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

After enabling TIBCO BusinessWorks (TIBCO BW) to use Application Performance Management (APM) Agent, adding the java.extended.properties entry in bwengine.tra, and recycling TIBCO BW instance, no metrics are reported, and no APM logs are created.
TIBCO BW logs do not show any meaningful information on why is not using the APM agent.
 

Environment

TIBCO BusinessWorks 5.14
Application Performance Management (APM) Agent 10.5.2

Cause

When more than one java.extended.properties line exist in bwengine.tra, bwcontainer.tra or <application_instance>.tra (depending on what you are using to configure the TIBCO BW to use APM agent) this problem will occur.

Resolution

To resolve it, you MUST make sure the java.extended.properties only exist one time in bwengine.tra, bwcontainer.tra or <application_instance>.tra (depending on what you are using to configure the TIBCO BW to use APM agent)
If the line already exist, for instance as in next example:

java.extended.properties=-Xrs -Dfile.encoding\="windows-1252"

the way to proceed is adding the APM entries at the beginning of the line as follow

java.extended.properties=-javaagent\:<Agent_Home>/Agent.jar -DagentProfile\=<Agent_Home>/core/config/IntroscopeAgent.profile -Xrs -Dfile.encoding\="windows-1252"

 

Additional Information

How to Enable Montioring for TIBCO BusinessWorks

https://docops.ca.com/ca-apm/10-5/en/implementing-agents/java-agent/java-agent-extensions/service-oriented-architecture-platform/monitor-tibco-businessworks/#MonitorTIBCOBusinessWorks-HowtoEnableMonitoringforTIBCOBusinessWorks