SpectroSERVER crash with errors in the VNM.OUT file

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Article ID: 131330

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Updated On:

Products

CA Spectrum

Issue/Introduction

The SpectroSERVER crashed with the following errors in the VNM.OUT file:

Exception in CsDbLandscapeRep::store_val calling mattrTable.insert 
e.errCode(): 3 
e.subCode(): 10 
e.errMsg(): unspecified database engine error (select 1) @ TableImpl.cc:906 
(0x5) Db::get: Input/output error 
e.file(): TableImpl.cc 
e.line(): 906 
mh: 497db4 
attr id: 85197274816308 
type: 16 
size of new value: 4 
Exception in CsDbLandscapeRep::store_val calling mattrTable.insert 
e.errCode(): 3 
e.subCode(): 10 
e.errMsg(): unspecified database engine error (select 1) @ TableImpl.cc:906 
(0x5) Db::get: Input/output error 
e.file(): TableImpl.cc 
e.line(): 906 
mh: 497db4 
attr id: 85197954816308 
type: 16 
size of new value: 4 

Cause

The errors indicate database corruption. Specifically, the SpectroSERVER was trying to write to the database but could not. "store_val calling mattrTable.insert ". On Windows, a couple of common causes for database corruption are anti-virus software and disk backup utilities. If you are running anti-virus software and/or disk backup utilities, it is highly recommended to exclude the Spectrum partition/directory from the scan to remove the risk of corrupting the database.

Environment

Release:
Component: SPCCSS

Resolution

Restore the SpectroSERVER database using a recent database save.