Deployed SOAP Web services includes only AdminService and Version services. URL shows AXIS error Could not generate WSDL

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Scenario:

Web services on one application server in an Advanced Availability configuration is working but for another APP server, only AdminService and Version services are listed, and the URL of the USD_R11_WebService wsdl returns the AXIS error - Could not generate WSDL!

Specifically:

1. Enter the following URL in the web browser, similar to:

http://sdm171app2:8080/axis/servlet/AxisServlet

Results on the page:

And now... Some Services

• AdminService (wsdl)
  • AdminService
• Version (wsdl)
  • getVersion

2. Enter the following URL in the web browser of the CA SDM application server, similar to: 

http://sdm171app2:8080/axis/services/USD_R11_WebService?wsdl 

Results on the page:

AXIS error

Could not generate WSDL!

There is no SOAP service at this location. 

Environment

Clarity Service Management 17.2
Clarity Service Management 17.1

Cause

The SOAP web services have not been deployed on the server.

Keep in mind that in an Advanced Availability environment, web services should be deployed on an Application (APP) server.

Resolution

Run pdm_configure, for the "Web interface" section, put a tick in the "Deploy SOAP Web Services" checkbox.

Additional Information

See "Redeploy the Web Services" section of this page:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/building/building-ca-service-desk-manager/web-services-management/tips-for-soap-web-services-clients.html

See "Web Interface" section of this page:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configure-ca-service-desk-manager/configure-ca-sdm-and-the-components/server-configuration-utility.html

See "Application Server" paragraph on this page:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/installing/ca-service-management-17-2-solution-architecture/ca-service-desk-manager-product-architecture.html