When we try to create ticket from CA Spectrum Oneclick by clicking the option "Submit Service Desk Ticket" we get an error in nim.log Path to the log file is = %SPECROOT%\tomcat\webapps\ca-nim-sm\WEB-INF\logs\Nim.log
error "Exception in Get Entry ID operation: ERROR (92): Timeout during database update -- the operation has been accepted by the server and will usually complete successfully; cvmh4713:5000 ONC/RPC call timed out"
Cause
As per the BMC support they mentioned that the timeout is happening because of Assigned Support Organization field is sending a blank value which is a customized field mapping and provided default value