Jaspersoft folder export from Clarity Advanced Reporting crashes the app with OutOfMemory when doing a large export.zip

Products

• Clarity PPM On Premise

Issue/Introduction

Clarity app service crashes with OutOfMemory error, when reviewing the heap dump we see there is more than 1GB taken by:
GET /reportservice/rest_v2/export/3xxxxx-dff0-xxxx-b6f3-xxxxxxxxx/MyFolder-export.zip

This is due to a very large reports folder exporting at once.

Resolution

• DE48757 Jaspersoft folder export from Clarity Advanced Reporting  crashes the app with OutOfMemory when doing a large export.zip
• Will not Fix as per Engineering
• We recommend to export the files in small chunks