Rally - User Stories: Parent field showing: "No Access"

Products

• CA Agile Central On Premise (Rally)
• CA Agile Central SaaS (Rally)

Issue/Introduction

Since the switch for Full Details Page editor, we are unable to see parents for stories. We see a 'No Access' in the parent field.

Resolution

This can occur if a user does not have access to the Parent project or if the parent project is closed.

 

The problem is also happening for Enterprise Edition Subscriptions. The FDP editor requires the Rally Portfolio Manager module. Enterprise Editions that don't have this module, will see this problem.

If you experience it, please open a support case and ask that CA Support upgrades your subscription to Unlimited Edition and grant the RPM module. Once implemented, simply refresh your browser or logout/login . The fix is immediate.